We hope you had an enjoyable and unique shopping experience. If you did not like a product that you purchased through the www.jumeirahcollection.com website (“Product”) or it was not suitable, please see below for our return policies.
If you would like to cancel an order after you’ve completed the checkout process, please contact the Customer Service Team to assist you. If we have not requested the courier company to send the Product to you, we will cancel the order and refund any payment you’ve made. If we have already requested the courier company to send the Product to you, you’ll need to return the Product as set out below. If you would like to cancel a Product that you have ordered to be delivered and paid for during a Hotel Stay, you may cancel this order by returning the unused Product in its original condition at any time during your Hotel Stay.
If you are not happy with or no longer require a Product that you’ve purchased and this is not due to our error, unless the Product is of the kind listed below, you may return any unused Product in its original condition and original packaging to us at Our Address within 14 days of receiving it. Please include a copy of the invoice you received with the Product. Please note that you’ll be required to pay for the cost of returning the Product to us. On receipt of the above, we will provide a full refund (less shipping costs) to your credit card or your Sirius Points account, as applicable. Please allow 30 days for us to process your refund.
Alternatively, if, after receiving a Product from us, you would like to exchange it for another size or colour, unless the Product is of the kind listed below, you may return it to us at Our Address within 14 days of receiving it. Please include a copy of the invoice you received with the Product. Please note that you’ll be required to pay for the cost of returning the Product to you and the cost of shipping the replacement Product to you. We will replace the returned Product as requested subject to availability and provided that the returned Product is unused and in its original condition. Please allow 30 days for us to replace the Product. If we do not have the replacement Product you have requested, we will contact you and give you the option of another size or colour, or a refund.
Unfortunately, we are unable to accept returns of, or replace, the following Products:
- creams, lotions, perfumes or any other toiletries that have been opened or had any protective packaging removed;
- clothing or swimwear that has been worn or had any protective packaging removed;
- pillows, beds and linen items;
- monogrammed, personalized or customised items.
If any Product is damaged, broken or otherwise in unusable condition when you receive it, or is not the Product or in the quantity that you ordered due to our error, please return the Product to us within 14 days of receiving it, and we will replace the Product, or, if you ask us to, we will provide a full refund to your credit card or your Sirius Points account, as applicable. We will pay for the cost of shipping it back to us. Please contact our Customer Service Team within 7 days of receiving the Product, and we will arrange for our courier to pick the Product up from you at our cost.